When checking out, please ensure that you pick the correct date and time.

Once checked out an email with additional instructions will be sent over.

When you arrive for your pick-up, please show the staff your confirmation email and provide your name.

In the event you are running late for the pick-up time please arrive before the the cafe partners close/ our pop-up closes. If. you are running behind please try to let our team know at 647-360-5471.

If you fail to arrive past the pick-up day window, it is considered that your order will be forfeited. We will try our best to accommodate however no refunds will be available if you cannot make your pick-up.

If you are running behind or are unable to make it for the pick-up, please consider the following option: 
- Have a friend/ family member pick up your box on your behalf. They must have the purchasers name, phone number, and order ID #.

Once cupcakes are picked up, we are not responsible for any spillages or damages.

To secure your order, all pre-order orders must be placed by Fridays at 1PM, or until sold out.

Please note pick-up isn't available every week as our team may be out at a pop-up or activation. Please check our website or Instagram to keep up to date with our schedule.

Orders may be cancelled for a full refund within 24 hours of the order being purchased.

Orders may be cancelled/ refunded if the purchase is made before Thursdays 5PM EST. of said week. Any purchases made after this is final sale.

Once cupcakes are picked up/ handed over to our drivers, we are not responsible for any spillages or damages.

For additional questions, please email info@oventheory.com for any other inquiries.

We offer delivery across the GTA between 10AM – 6PM, with fees calculated based on distance. Orders of $150 or more qualify for free local delivery.

To secure your order, all delivery orders must be placed by Fridays at 1PM, or until sold out.

Orders are carefully packed before leaving our kitchen. However, once the order is handed to the delivery driver, Oven Theory is not responsible for damages during transit.

Our driver will drop off your order at the provided address. Please ensure someone is available to receive the order. If no one is present at the time of delivery, the order will be left at the door and the customer assumes responsibility for the items.

If your event requires delivery within a specific time window, please contact info@oventheory.com prior to placing your order.

Please note delivery isn't available every week as our team may be out at a pop-up or activation. Please check our website or Instagram to keep up to date with our schedule.